Shipping
We can ship to any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to all states. If you do order a restricted item, we will notify you and adjust your order accordingly.
We ship Monday through Friday via UPS or USPS. Flat rate ground shippng is $9.95. Alaska & Hawaii is $19.95.
Sales Tax is the responsibility of the customer outside Washington State. We do collect WA excise tax on cigars. If it is miscalculated, we will notify you of the changes. Once approved, we will ship out your order.
Returns Policy
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.